Submit a return request

      Click the profile icon in the store's navigation, or go to the link below on this page, and then request a return.

1. Log in to your account:

        1. In the Email field, enter your email address, and then click Continue.

        2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

        3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request Return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

...or you can use 

            "Return" page  

     Enter your order number and zip code  

     Make a return!

 

CONDITIONS TO COMPLETE A RETURN

  • The return must be handled within the established period:

    Online purchase: you have 30 days from the shipment date of your order.

  • The items need to be in their original condition and with all their labels.

  • You must make the return in the same market/region where you made the purchase.

 

REIMBURSEMENT OF AN ONLINE PURCHASE

 

When you make a return of an online purchase, you will receive the refund via the same payment method you used for the purchase.

Once the return has been completed we will send you a confirmation email.

If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.

You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Return and Refund Policy